Ashmere Solutions Privacy Policy:

Our contact details

Name: Ashmere Solutions Ltd

Address: 55 Princes Gate, London, SW7 2PN

Phone Number: 0204 519 6500

E-mail: info@ashmere.solutions

Website : ashmere.solutions

Date : 10/05/2023

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, your name, business names, email address, contact details and Date of Birth)
  • Your payment information such as credit card, bank details or debit card
  • Information necessary to provide you with a Business Energy Quote (eg. details of your existing utility supplier, contract expiry dates, meter readings and consumption’s, full electricity MPAN numbers and Gas MPRN details)
  • Website activity data
  • Electronic communication data including telephone recordings

We do not collect any special category data for processing in our own right as a data controller.

Why do we collect this information?

We collect your personal information:

  • to provide you with utility services that you may request from us or as under contracted agreement
  • to meet our legal and regulatory obligations and as a provider of utility broking services
  • to provide information about goods and services which we feel may be of interest to you
  • for our legitimate interests in the relationship we have with you as a business contact or client

How do we collect this information?

We collect personal information:

  • directly from you: e.g. when you apply to receive our services or enquire on our website
  • from recorded telephone calls; all calls are recorded as necessary for our energy suppliers or for our own quality controls and training
  • directly from our referring partners or data brokers we make use of internet Pay Per Lead providers and referring partners to identify new or potential clients and also purchase data from data brokers
  • from publicly available sources:  social media, internet services.
  • from industry specialists such as as ECOES and Gas “Access data” but not exclusively, half hourly data readings and consumption’s, full electricity MPAN numbers and Gas MPRN details, Authorise Supply Capacities, and meter information including smart metering

We are committed to keeping your information up to date as far as is reasonably possible However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure.

We are committed to ensuring that your personal information is secure and protecting it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in paper form. We only provide access to your data to staff who require access.

Sharing your data with Third parties

Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations.  We do not, and will never, sell your personal information with other third parties.

As a broker of electricity, gas, water, merchant services and telecomms supply for businesses when you become a client we will need to share your details with your new energy /utility provider as part of our contracted arrangements

For our general day to day data processing activities, we use the following to help us administer and monitor the services we provide:

  • for database management of our clients, staff and office admin
  • for payroll and financial accounting
  • to share newsletters, promotional detail, industry news or other information that maybe of interest to you
  • to help us improve our services and database
  • for credit checking and verification of client applications
  • for the administration of our website and customer interactions
  • for any legal guidance in the provision of our services

For full details of the third party suppliers we use please contact us at info@utilitybidder.co.uk

It is our objective not share data outside the EEA. However, in any circumstances where this may become necessary it will be undertaken in full compliance with the legal requirements

How long do we keep personal information?

We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general terms we will retain the data

  • Of our clients for the duration of the services provided under contract
  • For ex clients or businesses that have not or yet to subscribe to our services we will retain your data in line with any known utility contract expiry dates or up to a maximum of 60 months (representing the maximum utility supply contract)
  • For our staff the records are held in line with HMRC requirements for up to 6 years after you leave us
  • We may have acquired your data from a data broker; where possible we will notify you that we are holding your data and how this will be used as expected of us as data controller

Marketing & Market Research

Our marketing activity includes:

  • Maintaining regular contact with our clients and prospect clients to keep them advised of industry news
  • To share our newsletter or other promotional information
  • We make use of Social media channels such as Facebook, Linked In and Twitter for business promotion
  • we use cookies to gather statistics around email opening and clicks using industry standard technology to help us monitor and improve the information we send out.

We may also make unsolicited approaches and calling to new potential contacts or business clients, using prospect information held within our records or using information drawn from publicly-available sources. These approaches are made in a fully complaint manner as governed by PECR (the Privacy of Electronic Communications Regulation), with the contacts being given the option to opt out from such contact

Any changes to our marketing activities will be up dated in this Policy and we will ensure that the activity we undertake will be compliant with UK and European data protection regulations.

How We use Cookies

We may gather information about your general internet use by using a cookie file. Cookies are downloaded to your computer automatically and stored on the hard drive of your computer. They help us to improve our website and the service that we provide to you by collecting statistical data about your browsing actions and patterns; they do not identify you as an individual.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Your right to complain

If you wish to make a compliant about how your personal data is being processed by Ashmere Solutions Ltd, you can write to us at our registered address given above or contact us by email or telephone.

If you are not satisfied with our response to any complaint, or if you believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (“ICO”) at the following address:

Information Commissioner’s Office,
Wycliffe House,
Water Lane, Wilmslow,
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk/